Safety- & hygiene measures

on this side you get all relevant informations and regulations for the current situations. Please notice, that the regulations are updated daily in accordance with the government decisions.

General measures

Our generous hotel area and the spacious facilities are offering you a lot of free space and therefore also safety. Like all over in your daily life there are now as well regulations in your holidays for the safety of everybody.  These include:
- Limited guest capacity in the whole complex
- Compliance with the minimum distance
- Regular schoolings of our employees regarding the increased hygiene measures
- Intensification of the hygiene and cleanliness regarding the desinfection of all areas
- Desinfection dispensers in the whole hotel complex
- Collection of the data of the persons who are in the hotel (to any occasion)

Flexibility for your bookings

To make your travel planning easier, we adjusted our cancellation policy. The daily rate ("Beste flexible Tagesrate") can be cancelled or rebooked until 18 h upon the arrival day. For arrangements applies a cancellation period of one day upon the arrival day. Unaffected by that are bookings that are made through third parties.

Check-In

When entering the hotel we ask you to desinfect your hands at the dispenser. As a guest you have to wear in all public areas a mouth-nose-protection. At our reception we have a perspex disc, which is located between you and our staff. There may be waiting at the Check-In, therefore we ask you to keep the minimum distance of 1,5 m towards the other guests. At the Check-In you receive your freshly desinfected room card.  If possible, we ask you to pay contactless.

Culinary

In our restaurant and the breakfast room the tables are arranged spacious enough, to ensure the minimum distance. The breakfast and the dinner takes place as usual in buffet form. For taking the dishes, you have to wear your mouth-nose mask as well as disposable gloves, which are provided by us. On request we serve you the breakfast and the dinner in your room (for an extra charge per service).

Wellness- & fitness area

Our massage offer can be enjoyed as usual under compliance with the new hygiene & safety measures. When entering the spa area, we ask you to wear a mouth-nose-protection. Appointments for wellness treatments can be arranged by phone.: +49 (0) 3606 / 663-933 or by mail: wellness@hotel-am-vitalpark.de.

Due to the current situation and the accompanying hygiene and safety measures the fitness area is only available for the patients of the ambulant rehabilitation.

Our swimming area has opened for you under the following circumstances:
- Opening hours: Mon-Sun from 8-21 h, public holidays: 10-20 h
- Limited visitor capacity in the whole wellness area
- The pools are available for you as usual
- Due to official orders the hot tubs are currently closed

The sauna area can be used from now und under compliance with the following restrictions:
- Opening hours: Mon-Sun: 9.30-13 h, 13.30-17 h and 17.30-21 h, public holidays: 10-14.30 h, 15.30-20 h
- Limited visitor capacity in the whole sauna area
- The steam baths are currently out of order
-Sauna treatments do not take place at the moment
- Currently the ladies and the midnight sauna cannot take place

Conferences

In the conference area the hotel team will take particular care to ensure the minimum distance and the accompanying maximum of the possible occupancy numbers do not exceed. Furthermore, the staff airs and desinfects the conference rooms straight before and after every event. For every participant there are also desinfection dispensers available. Every room is suitable for modern video- and phone conferences via internet (Highspeed available).

Conference snacks and lunches are prepared freshly under strict regulations and every conference guest will be served directly at the table. Drinks are individual available in every room. The breaks of different conferences are coordinated to ensure, that the maximum number of persons does not exceed.

For working and presentations at the fresh air our spacious inner courtyard and the unique terrace are the best options.
Next to the already available lounge seats for working in groups, the inner courtyard can be built up for small conferences up to 15 persons. The terrace offers space for about 30 persons. As seating arrangements are "U-form" best suitable, a row of chairs or in a parlamentaric way.

For questions to the listed information our reception team is available for you via phone +49 (0) 3606 / 6637-0 or via E-Mail info@hotel-am-vitalpark.de.

We wish you all the best & are already looking forward to your visit!