safety & hygiene measures

on this side we provide you all relevant informations and regulations for the current situation. Please notice, that the regulations are updated on a daily basis in accordance with the government decisions.

Flexible booking conditions

Direct bookings can be cancelled or rebooked until 18.00 p.m. upon the arrival day. Unaffected by that are bookings that are made through third parties.

Terms for your Arrival

Please note that only vaccinated, recovered and persons which have a negative test certificate are allowed to arrive at our hotel.

 To get a necessary negative test certificate, you can use our in-house test center free of charge. The test center is open from Mon – Fri from 07.30 - 20.00 h and Sat-Sun from 08.00 – 20.00 h.

 We also accept following evidence:
- a rapid antigen test from an official test center (valid for 24 hours),
- a PCR test (valid for 48 hours) or
- a test with an alternative nucleic acid amplification method (valid for 24 hours)

Children don’t need a test certificate when they are up to the age of 6 (until 6,9 years). For children between the ages of 7 and 18 we accept the current school test or one of the of the mentioned proofs.

You can Check-In from 03.00 p.m. on your arrival day. When entering the hotel, we ask you to desinfect your hands at the dispenser. At our reception we have a perspex disc, which is located between you and our staff. There may be waiting at the Check-In, therefore we ask you to keep the minimum distance of 1,5 m towards the other guests. At the Check-In you receive your freshly desinfected room card. If possible, we ask you to pay contactless.

General measures

Our generous hotel area and the spacious facilities are offering you a lot of free space and therefore also safety. Like all over in your daily life there are now as well regulations in your holidays for the safety of everybody. These include:
- Wearing a KN95, FFP2 or a medical mask in all public areas
- Compliance with the minimum distance
- Regular schoolings of our employees regarding the increased hygiene measures
- All our employees are tested several times a week and many of them are already vaccinated
- Intensification of the hygiene and cleanliness regarding the desinfection of all areas
- Desinfection dispensers in the whole hotel complex
- Information toward the minimum distance at “critical points” like doors, elevators, walking routes, etc.
- Distance marks on the floor, if necessary
- Regular airing of all rooms with fresh air
- Collection of the data of the persons who are in the hotel (to any occasion)

Hotelroom

Also in our room we set the highest priority on cleanliness and hygiene. We implemented the following additional regulations:
- Steady allocation of the staff for the floors
- Increased cleaning and desinfection standards
- Airing of the rooms during the whole cleaning time
- Change of the cleaning cloth after every room change
- Cleaning staff works with mouth nose protection and gloves
- Should you not wish a room cleaning during your stay, just let us know at the Check-In

Culinary

The breakfast takes place at the following times: Mon-Sun: 06.30 – 11.00 h
In addition, the room breakfast is also available.

For the small hunger in between, the Bistro Leineaue offers you daily from 10.00 – 18.00 h savoury snacks, ice cream specialities as well as coffee and cake.

The dinner is offered to you as a buffet in the restaurant “Theodor Storm” to the following times: Mon-Sun: 17.30 - 22.00 h. Please make your reservation in advance at the reception. Our room service is offered to you daily from 17.30 – 21.30 h.

The hotel bar is open daily until 22.00 h. Futhermore, drinks are all time available at the reception.

Wellness & Fitness area

You can enjoy our massage offer, in compliance with hygiene & safety regulations, as usual. For appointments please contact our spa reception: You can reach them by phone: 03606/663-933 or by mail: wellness@hotel-am-vitalpark.de.

Our swimming area is also open:
- Opening hours: Mon-Sun from 08.00 – 21.00 h
- All pools are available for you as usual

The sauna area can also used:
- Opening hours: Mon-Sun from 10.00 – 21.00 h
- Ladies sauna: Tue 13.30 - 17.30 h
- Steam baths are currently not available

The cardio machines in the fitness area can used depending on number of guests, during following times:
- Opening hours: Mon-Fri: 07.00 - 20.00 h | Sat-Sun: 08.00 – 12.00 h (only with registration)
- The milon® circuit and the five® circuit can be used with instruction & appointment
- The fitness courses and the personal training are also carried out

Conferences

For conferences we set highest priority on corona conformable event concepts. An overview about all measures at a glance here.