safety & hygiene measures

on this side we provide you all relevant informations and regulations for the current situation. Please notice, that the regulations are updated on a daily basis in accordance with the government decisions.

General measures

Our generous hotel area and the spacious facilities are offering you a lot of free space and therefore also safety. Like all over in your daily life there are now as well regulations in your holidays for the safety of everybody. These include:

- Wearing a KN95, FFP2 or a medical mask in all public areas
- Compliance with the minimum distance
- Regular schoolings of our employees regarding the increased hygiene measures
- Intensification of the hygiene and cleanliness regarding the desinfection of all areas
- Desinfection dispensers in the whole hotel complex
- Information toward the minimum distance at “critical points” like doors, elevators, walking routes, etc.
- Distance marks on the floor, if necessary
- Regular airing of all rooms with fresh air
- Collection of the data of the persons who are in the hotel (to any occasion)

Flexible booking conditions

Direct bookings can be cancelled or rebooked until 18.00 p.m. upon the arrival day. Unaffected by that are bookings that are made through third parties.

Check-In/Check-Out

You can Check-In from 03.00 p.m. on your arrival day.

For the check-in a certificate of an offical, negative test (PCR test or rapid test) is not necessary.

When entering the hotel, we ask you to desinfect your hands at the dispenser. At our
reception we have a perspex disc, which is located between you and our staff. There may be waiting at the Check-In, therefore we ask you to keep the minimum distance of 1,5 m towards the other guests. At the Check-In you receive your freshly desinfected room card. If possible, we ask you to pay contactless.

Hotelroom

Also in our room we set the highest priority on cleanliness and hygiene. We implemented the following additional regulations:

- Steady allocation of the staff for the floors
- Increased cleaning and desinfection standards
- Airing of the rooms during the whole cleaning time
- Change of the cleaning cloth after every room change
- Cleaning staff works with mouth nose protection and gloves
- Should you not wish a room cleaning during your stay, just let us know at the Check-In

Culinary

The breakfast takes place as usual as a buffet. The restaurant "Theodor Storm" has opened for overnight guests and external visitors from 18.00 – 22.00 h. Also our outdoor gastronomy is available. The hotel bar is open. Futhermore, drinks are all time available at the reception.

Wellness & Fitness area

You can enjoy our massage offer, under compliance with the hygiene and safety measure as usual. To make an appointment please get in contact our spa team via phone: +49 3606/663-933 or via mail: wellness@hotel-am-vitalpark.de.

Our swimming area has also opened. Pleace notice:
- Opening hours: Mon-Sun: 8.00 - 21.00 h
- All pools are available as usual
- Our hot tubs are currently not available
- Limited visitors capacity in the whole thermal bath complex

The sauna area can be used, under consideration of the governmental restrictions, as followed:
- Opening hours: Mon-Sun: 09.30 - 13.00 h, 13.30 - 17.00 h & 17.30 - 21.00 h
- Limited visitors capacity in the whole sauna complex
- Steam baths are currently not available
- Infusions and the ladies sauna on Wednesdays cannot take place at the moment

Our outdoor pools have opened as followed: Mon-Sun: 09.00 - 20.00 h

In the fitness area can be used the cardio machines, depending on number of guests, during following times:
- Mon-Fri: 07.00 h - 20.00 h & Sat- Sun: 08.00 h - 12.00 h
- The milon®-circuits are not available. The fitness courses do not take place at the moment.

Conferences

For conferences we set highest priority on corona conformable event concepts. An overview about all measures at a glance here.